Refund Policy

Effective Date: March 28th, 2025

1. General Refund Terms

ThreadMeld offers customized products and services, which are generally non-refundable once production has started. However, we strive for customer satisfaction and may provide refunds in specific cases.

2. Refund Eligibility

Refunds are considered in the following situations:

• Order Cancellation (Before Production):

• If you cancel before production starts, you may receive a full refund minus a processing fee.

• If production has begun, up to 25% of the deposit may be retained.

• Defective or Incorrect Items:

• If you receive a defective or incorrect product, contact us within 7 days of delivery with proof (photos and order details).

• We will offer a replacement, correction, or partial/full refund depending on the issue.

• Shipping Delays (Third-Party Carriers):

• We are not responsible for third-party shipping delays but will assist in resolving issues.

• No refunds for delays caused by courier services unless insurance was purchased.

3. Non-Refundable Items

• Custom-made products that match the approved design.

• Products damaged due to misuse or external factors.

• Orders where the client provided incorrect details.

4. Refund Process

• Email contact@threadmeld.com with your order details and reason for refund.

• If approved, refunds will be issued within 7-14 business days via the original payment method.

5. Contact for Refunds

For any refund inquiries, email contact@threadmeld.com with the subject “Refund Request - Order #[Order Number]”.